Time to start shopping!
Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.
Sign up for Autoship and have products conveniently delivered to you at the frequency you choose! Autoship is now available in Canada; eligibility for Autoship is determined when your ship-to postal code is entered.
Treats membership is required to receive the Autoship promotional discount. You must be signed into your Treats account prior to purchase. Maximum savings on Autoship orders is $30.00. Savings will automatically reflect in cart on qualifying item upon enrollment in Autoship. Treats members receive free shipping on orders over $49.00, prior to taxes & after discounts are applied. Offer not valid on select merchandise, gift cards, gift certificates, previous purchases or charitable donations and select products on petsmart.ca. Autoship promotional offer may not be combinable with other promotional offers or discounts. While supplies last. Quantities may be limited. Deliveries may be delayed. Shipments are not available to postal codes in Quebec.
AutoShip is the most convenient way for you to get the items you want delivered to you on a regular schedule. We automatically send you the items you select based upon your chosen frequency (e.g., weekly or monthly). The service is easy to use and customizable. Just tell us how often you want your items, and we'll take it from there. The AutoShip Program is subject to the AutoShip Terms and Conditions.
When you enroll in the AutoShip Program, you have control over your AutoShip orders. We send a reminder email to you before each order is placed. This email will specify your order’s placement date. You can change your order frequency, next order date, or quantity of items in your order by visiting the “AutoShip” section in your PetSmart account. Changes to an order can be made any time up to at least 24 hours prior to an order’s placement date and, subject to the foregoing, you can cancel your subscription at any time.
Joining is easy. It can be done while browsing on a product page, while reviewing items in your shopping cart, or when you’re otherwise prompted to join on the PetSmart website. To join, simply select the AutoShip option for your desired item, select your preferred order frequency and then check out as usual. You will need a PetSmart account to join; if you don’t have one, you will be prompted to sign up for an account when you check out.
After you join, you’ll receive an email confirming your enrollment in the AutoShip Program. This email will include a link to access the “AutoShip” section in your PetSmart account where you can manage future orders and AutoShip account information.
We’ll place your AutoShip orders automatically according to your selected frequency. We will send you a reminder email before each order is placed. You’ll also receive an order confirmation email and a shipment confirmation email. Additionally, you’ll receive email notifications regarding other information related to your AutoShip account, such as, if your item is discontinued or out of stock or if your payment method doesn’t work.
Subject to the AutoShip Terms and Conditions, you can change your next order date, skip an order, change your order frequency, cancel your enrollment, or resume AutoShip by visiting the “AutoShip” section in your PetSmart account. Changes to an order cannot be made less than 24 hours prior to that order’s placement date. Additionally, please allow up to 24 hours for any changes to be processed.
Change an order date:
Skip a delivery:
Change order frequency:
To review or modify your AutoShip account information, visit the “AutoShip” section within your PetSmart account. Subject to the AutoShip Terms and Conditions, changes will affect future orders. Please allow up to 24 hours for any modifications to be processed.
To change your shipping address for an order, please visit the “AutoShip” tab in your PetSmart account and click the “Change Shipping” link located below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all AutoShip and future orders unless otherwise noted. Please remember to click “Update Address” and verify that your updated information saved successfully.
All future orders are displayed in the “AutoShip” tab within your PetSmart account page.
AutoShip items that have the same order date, shipping address, billing address, and payment method will ship as one order however may be sent in different shipments
If you have more than one AutoShip item and want the items to ship in the same order, visit the “AutoShip” tab in your PetSmart account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method. Subject to the AutoShip Terms and Conditions, changes will affect future orders. Please allow up to 24 hours for any modifications to be processed.
Yes, but the item must be eligible for AutoShip and you must be logged into your PetSmart account. Visit product detail page of the eligible item you wish to add to your order, and find the “AutoShip” check box. When you click this check box, you will have the option to add the item as one time only or as an AutoShip item.
All AutoShip orders require a credit or debit card payment. Alternative payment forms, such as PayPal and gift cards, cannot be accepted at this time.
For customer care, please call 1-888-839-9638.