PetSmart AutoShip Program Terms & Conditions

Last Updated: October, 2023.

The PetSmart Autoship Program (the “Autoship Program”) is governed by these Terms & Conditions (these “Autoship Terms”), as well as the PetSmart Terms of Use (the “Terms of Use”) and the PetSmart Privacy Policy (the “Privacy Policy”), all of which (as changed over time) are incorporated into these Autoship Terms, and constitute your entire agreement with PetSmart LLC (“PetSmart”) relating to the Autoship Program.

ARBITRATION NOTICE: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCLUDING INDIVIDIALS RESIDENT IN QUEBEC, THE TERMS OF USE WHICH GOVERN THE AUTOSHIP PROGRAM CONTAIN BOTH A MANDATORY INDIVIDUAL ARBITRATION PROVISION AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION. THESE PROVISIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. ACCORDINGLY, YOU AND PETSMART AGREE THAT DISPUTES RELATED TO THE AUTOSHIP PROGRAM WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND PETSMART WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. MORE INFORMATION ON THE ARBITRATION PROVISION CAN BE FOUND IN THE TERMS OF USE.

BY PLACING AN ORDER AND ENROLLING IN THE AUTOSHIP PROGRAM, YOU ACCEPT THESE AUTOSHIP TERMS AND EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THESE AUTOSHIP TERMS, THE PRIVACY POLICY, AND THE TERMS OF USE, INCLUDING THE MANDATORY INDIVIDUAL ARBITRATION PROVISION. PLEASE READ ALL TERMS AND POLICIES CAREFULLY.

Subject to these AutoShip Terms, when you join or enrol in the AutoShip Program, you are agreeing to and signing up to receive continuous shipments of the items you specify at a frequency of your choosing, until you cancel in accordance with this agreement.

To join the AutoShip Program, you will need a PetSmart account. To create an account, follow the instructions on the PetSmart website. Creating a PetSmart account will automatically enrol you in PetSmart’s Treats program (your Treats points are governed by the Treats Terms and Conditions). Only the person who is the authorized e-mail account holder of the e-mail address linked to the PetSmart account may ENROL in the AutoShip Program. The AutoShip Program is only available in the United States, and Canada. YOU MAY NOT ACCESS, USE, PLACE AN ORDER, OR ENROL IN THE AUTOSHIP PROGRAM UNLESS YOU ARE AT LEAST 18 YEARS OLD, OR OF THE AGE OF MAJORITY IN YOUR JURISDICTION, WHICHEVER IS HIGHER.

When applicable to your purchase (as designated on the PetSmart website), you will receive the benefit of an AutoShip discount on your initial and/or future AutoShip orders. Special limited time AutoShip promotions only apply during their effective dates. Notwithstanding any of the foregoing, and in accordance with Changes to these AutoShip Terms below, PetSmart reserves the right to change the AutoShip benefits at any time in its sole discretion, including discount amounts, promotions, and eligibility. In addition, some of the offer details may change as you receive deliveries over time (for example item price, taxes, availability, and/or shipping charges); provided however, PetSmart will not change the price of an item or a discount on your next order once you have received an order confirmation email for that order.

After joining the AutoShip Program, your first order will be processed immediately and the payment method you have provided will be charged at the time the order is placed.

Thereafter PetSmart will place your AutoShip orders automatically according to your selected frequency. Subject to these AutoShip Terms, this will continue, and your orders will automatically be placed, and your payment information charged, at your selected frequency, until alter your order or you cancel your enrollment in the AutoShip Program. AutoShip items that have the same order date, shipping address, billing address, and payment method will ship as one order.

With respect to future orders, PetSmart will send you a reminder email. You can skip, edit, or cancel your order up to twenty-four (24) hours prior to the order’s placement date specified in such email. If you do not cancel an order before the day prior to its placement date, your order will be authorized and you will be charged as further described in the “Credit Card Authorizations and Charges” section below. You will also receive an order confirmation email and a shipment confirmation email. Your order’s delivery date depends on when an order leaves a PetSmart warehouse, the destination address, and the shipping method.

The AutoShip Program is a subscription program that is contingent upon item availability; no substitutions will be made. You will receive an email notification if one or more of your items is not available.

When applicable to your purchase, eligible Treats points on your PetSmart account may be redeemed on your order; however, Treats points cannot be used towards the payment of sales tax or shipping and handling.

By enrolling in the AutoShip Program, you expressly permit PetSmart to charge your provided payment method on a recurring basis, as well as the amount of the charge, all at the frequency and quantity you selected. As such, PetSmart will submit periodic charges to your provided payment method without further authorization from you, until you provide notice otherwise. Such notice and/or any changes to your payment method will apply to an order if it is made at least twenty-four (24) hours prior to that order’s placement date.

On your order’s placement date, your order will be automatically authorized (i.e., some debit and bank check cards may reflect a deduction of funds at such time; this however is an authorization only). The amount you are to be charged for your item(s) will be the price of the item(s), plus any applicable sales tax (taxes are finalized when your order ships). You will not be charged until your order ships.

If PetSmart is unable to complete your AutoShip order with your payment method, we have the right to cancel your order. PetSmart, at its discretion, may email you a notification and the opportunity to charge another payment method and update your payment information in your PetSmart account prior to such cancellation. You are responsible for keeping your payment information up to date.

All AutoShip orders require a credit or debit card payment. You will be required to add a credit or debit card payment method to your PetSmart account prior to purchasing any item pursuant to the AutoShip Program. We reserve the right to change the payment methods we are able to accept at any time. Alternative payment forms, such as PayPal and gift cards, cannot be accepted at this time.

By visiting the AutoShip section of your PetSmart account or following the link in your order confirmation email, you can change your shipping address, payment method, and other account information. You can also add to an order, skip an order, change your order frequency, or cancel your enrollment in the AutoShip Program. Please allow up to 24 hours for modifications to be processed. All changes made to your PetSmart account or an order are subject to these AutoShip Terms (e.g., you cannot make any changes to an order less than 24 hours prior to the order’s placement date).

Your AutoShip subscription will remain in effect until it is cancelled. You can cancel at any time by visiting the “AutoShip” tab in your PetSmart account and selecting the “Cancel Subscription” link. Such cancellation will not affect orders placed within twenty-four (24) hours of your cancellation.

If you cancel your AutoShip subscription and then reactivate or resume it, the AutoShip discount, if any, may not be the same discount you were receiving at the time of cancellation. Accordingly, the new price will be applied to your future orders.

From time-to-time, you may receive email notifications and other important information related to your PetSmart account and the AutoShip Program, such as, if your item is discontinued or out of stock, if you cancel your enrollment, or if your payment method fails.

From time-to-time and at any time PetSmart may, in its sole discretion, change all or any part of these Auto Ship Terms, (including all applicable terms, conditions, limitations and requirements on the PetSmart website, discounts, and prices). If any change to these Autoship Terms is unacceptable to you, you may stop using the Autoship Program at any time.

This Program is governed by the laws of the Province of Ontario, without giving effect to any principles or conflicts of laws and this agreement is deemed entered in Ontario.

If any of these AutoShip Terms or any change hereto is found invalid, void, or unenforceable, that term and/or change is severable and does not affect the validity and enforceability of any remaining terms or changes. PetSmart may, in its sole discretion, terminate your AutoShip subscription and/or the AutoShip Program at any time, and subject to the applicable law, without notice to you. If PetSmart does so, you will only be charged for orders that (a) have shipped to you, and (b) are already placed and will actually ship to you.

Your participation in the AutoShip Program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third party without express written authorization from PetSmart. All returns under the AutoShip Program are subject to PetSmart’s Return Policy (as changed over time). AutoShip subscriptions are void where prohibited.

For frequently asked questions, visit our AutoShip FAQs. For additional questions call our customer care at 1-888-839-9638, or write to us at PetSmart LLC Attn: Customer Care, PO Box 100, Melbourne, FL 32902.