Skip to content
enable accessibility
|
gift card
|
flyer
|
track your order
sign up, earn points, get treats
PetSmart PetSmart
Start typing, then use the up and down arrows to select an option from the list
Related Products
Grreat Choice Wire Dog crate$22.99 - 72.99
Greenies Regular Dental Dog Treats$5.99 - 69.99
ThunderShirt Insanely Calm Anxiety Shirt$39.99 - 44.99
Top Paw XLarge Dog Pads$7.79 - 47.99
Purina Pro Plan Savor Shredded Blend Adult Dog Food- Chicken and Rice$13.99 - 61.99
Trending Categories
Dog food
Litter
Treats
Science food
Aquariums
Trending Brands
Blue Buffalo
Purina Pro Plan
Hill’s Science Diet
Simply Nourish
Royal Canin
loyalty icon
sign in
Treats & Account
Loyalty Logo

Join our loyalty program & earn points every time you shop!

sign up

Time to start shopping!

  • shop by brand
    • shop all brands

  • shop by pet
      • dog
      • cat
      • fish
      • bird
      • reptile
      • small pet
      • Food
      • Canned Food Dry Food Food Toppers Shop All
      • Treats
      • Biscuits & Bakery Bones & Rawhide Chewy Treats Dental Treats Jerky Training Treats
      • Supplies
      • Beds & Furniture Bowls & Feeders Cleaning Supplies Clothing & Shoes Collars, Harnesses & Leashes Crates, Gates & Containment
      • Dental Care & Wellness Flea & Tick Grooming Supplies Toys Training & Behavior
      • Food & Treats
      • Wet Food Treats Dry Food Catnip & Grass Shop All
      • Litter
      • Deodorizers & Filters Litter Litter Boxes Mats & Liners Waste Disposal
      • Supplies
      • Beds & Furniture Bowls & Feeders Cleaning & Repellents Collars, Harnessess & Leashes Crates, Gates & Containment Dental Care & Wellness
      • Flea & Tick Grooming Supplies Toys
      • Food & Care
      • Disease Treatment Feeders Food Plant Care Pond Care Saltwater Aquarium Care
      • Water Care & Conditioning Water Quality Testers
      • Supplies
      • Décor, Gravel & Substrate Heating & Lighting Filters & Pumps Maintenance & Repair Starter Kits Tanks & Aquariums
      • Live Fish
      • Goldfish, Betta & More
      • Food & Treats
      • Pet Bird Food Treats Wild Bird Food
      • Supplies
      • Bowls & Feeders Cages & Stands Cleaning & Odor Control Grooming Health Care & Vitamins Litter & Nesting
      • Toys, Perches & Décor Wild Bird Food & Supplies
      • Live Birds
      • Conure, Parakeet & More
      • Habitats & Decor
      • Habitat Accessories Habitat Décor Starter Kits Terrariums
      • Supplies
      • Cleaning & Water Care Environmental Control & Lighting Feeders & Food Storage Food Substrate & Bedding Vitamins & Supplements
      • Live Reptiles
      • Snakes, Turtles & More
      • Food, Treats & Hay
      • Hay Food Treats
      • Supplies
      • Cages, Habitats & Hutches Cleaning & Odor Removers Harnesses & Travel Carriers Health & Grooming Litter & Bedding Starter Kits
      • Toys & Habitat Accessories
      • Live Small Pets
      • Hamsters, Guinea Pigs & More
  • pet services
      • Pet Services
      • Grooming Salon Training Classes PetsHotel Boarding Doggie Day Camp
      • Adoption
      • Pet Adoption PetSmart Charities
      • Learning Center
      • Dog Care Cat Care Fish Care Bird Care Reptile Care Small Pet Care
  • sale
      • May Deals
      • Stock Up & Save
      • Treat of the Month
      • Clearance
  • featured
      • Build Your Tank
      • Great Outdoors
      • Flea & Tick
      • Pond Shop
  • help
    • our experts are available to help:

      Contact Us Track Your Order
  • my store

    Niagara Falls

    4.6
    506 store reviews

    7481 Oakwood Dr

    Niagara Falls, ON L2E6S5

    (905) 374-3050

    See Store Details get directions

    Store Services
    Grooming
    Training
    Adoptions
    Curbside Pickup
    Store Hours
    TODAY 9AM-9PM
    FRI 9AM-9PM
    SAT 9AM-9PM
    SUN 10AM-7PM
    MON 10AM-6PM
    TUE 9AM-9PM
    WED 9AM-9PM

    Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.


    find another store
Try FREE Same-Day Delivery powered by DoorDash®! Shop now >

account log in


Please complete the captcha
we are no longer supporting social sign in
please click to access your account.

account sign up

New customer? Create a Treats™ account now to start earning points on future purchases.
create an account

login required

Autoship orders require an account for recurring orders. Please sign in or create an account to complete your purchase.

sign in create account

forgot password

Enter your email address and we will send you a link to reset your password.

Please complete the captcha

We apologize for the inconvenience. Try creating a new account.

If an account exists for this email, we've sent a temporary link to reset your password.

If you don’t receive this email, check your SPAM folder or create an account.

return to sign in

change password

Please enter your new password.

*Passwords must be at least 8 characters long, contain at least one letter and contain at least one of the following: upper case letter, number, or special character.

Password has been successfully updated.

return to sign in
enable accessibility
PetSmart PetSmart
Treats & Account
PetSmart

Time to start shopping!

Start typing, then use the up and down arrows to select an option from the list
Related Products
Grreat Choice Wire Dog crate$22.99 - 72.99
Greenies Regular Dental Dog Treats$5.99 - 69.99
ThunderShirt Insanely Calm Anxiety Shirt$39.99 - 44.99
Top Paw XLarge Dog Pads$7.79 - 47.99
Purina Pro Plan Savor Shredded Blend Adult Dog Food- Chicken and Rice$13.99 - 61.99
Trending Categories
Dog food
Litter
Treats
Science food
Aquariums
Trending Brands
Blue Buffalo
Purina Pro Plan
Hill’s Science Diet
Simply Nourish
Royal Canin
  • Shop by Brand
  • featured
    • Build Your Tank
    • Great Outdoors
    • Flea & Tick
    • Pond Shop
  • dog
    • Food
      • Canned Food
      • Dry Food
      • Food Toppers
      • Fresh Food
      • Frozen Food
      • Milk Replacers
      • Veterinary Diets
    • Treats
      • Biscuits & Bakery
      • Bones & Rawhide
      • Chewy Treats
      • Dental Treats
      • Jerky
      • Training Treats
    • Toys
      • Plush Toys
      • Interactive Toys
      • Fetch Toys
      • Rope & Tug Toys
      • Flying Toys
    • Flea & Tick
      • Combs & Tools
      • Flea Shampoos & Dips
      • Flea & Tick Collars
      • Flea & Tick Pet Sprays
      • Flea & Tick Pills
      • Home & Yard Treatment
      • Spot Ons
    • Dental Care & Wellness
      • Dental Care
      • Dental Treats
      • Treatments
      • Vitamins & Supplements
    • Cleaning Supplies
      • Furniture & Car Protection
      • Pet Hair Removers
      • Stain & Odor Removers
      • Vacuums
      • Waste Disposal
    • Crates, Gates & Containment
      • Backpacks
      • Car Barriers
      • Car Booster Seats
      • Carriers & Crates
      • Dog Doors & Gates
      • Fence Systems
      • Houses & Pens
      • Mat & Crate Covers
      • Strollers & Bicycle Baskets
    • Beds & Furniture
      • Blankets
      • Cooling & Heating Beds
      • Crate Mats
      • Cuddler Beds
      • Elevated Beds
      • Orthopedic Beds
      • Pet Memorials
      • Pillow Beds
      • Ramps & Steps
    • Bowls & Feeders
      • Automatic Feeders
      • Elevated Stands
      • Food & Water Bowls
      • Placemats
      • Storage & Scoops
    • Clothing & Shoes
      • Bandanas, Bows & Hats
      • Costumes
      • Dresses
      • Jerseys & Team Sports
      • Life Jackets & Swim Suits
      • Shoes & Socks
      • Stress & Anxiety
      • Sweaters & Coats
      • T-shirts & Tank Tops
    • Collars, Harnesses & Leashes
      • Collars
      • Flea & Tick Collars
      • Harnesses
      • ID Tags
      • Leashes
      • Tie Outs
      • Training Collars, Leashes & Harnesses
    • Grooming Supplies
      • Bathing Equipment
      • Brushes, Combs & Blowdryers
      • Cologne & Deodorant
      • Eye & Ear Care
      • Nail Clippers & Files
      • Shampoos & Conditioners
      • Hair Clippers & Trimmers
    • Training & Behavior
      • Bark Control
      • Clicker Training
      • Deterrents
      • Monitors
      • Potty Training
      • Training & Behavior Accessories
      • Training Collars, Leashes & Harnesses
      • Training Treats
  • cat
    • Food & Treats
      • Wet Food
      • Catnip & Grass
      • Dry Food
      • Food Toppers
      • Freeze Dried Food
      • Frozen Food
      • Milk Replacers
      • Treats
      • Veterinary Diets
    • Litter & Waste Disposal
      • Deodorizers & Filters
      • Litter
      • Litter Boxes
      • Mats & Liners
      • Waste Disposal
    • Toys
      • Balls & Chasers
      • Catnip
      • Electronic & Interactive
      • Hunting & Stalking Toys
      • Plush Toys
      • Teasers
      • Tunnels
      • Multi Pack
    • Dental Care & Wellness
      • Dental Sprays & Toothbrushes
      • Dental Treats
      • Treatments
      • Hairball Remedy
      • Milk Replacers
      • Vitamins & Supplements
    • Flea & Tick
      • Combs & Tools
      • Flea Shampoos & Dips
      • Flea & Tick Collars
      • Flea & Tick Pet Sprays
      • Flea & Tick Pills
      • Home & Yard Treatment
      • Spot On
    • Cleaning & Repellents
      • Furniture & Home Protection
      • Pet Hair Removers
      • Repellants
      • Stain & Odor Removers
      • Vacuums
    • Crates, Gates & Containment
      • Carriers
      • Doors
      • Pens
    • Beds & Furniture
      • Covered Beds
      • Cuddler Beds
      • Furniture & Towers
      • Heated Beds
      • Pet Memorials
      • Scratchers
      • Window Perches
    • Bowls & Feeders
      • Automatic Feeders
      • Elevated Stands
      • Food & Water Bowls
      • Placemats
      • Storage & Scoops
    • Clothes & Costumes
    • Collars, Harnesses & Leashes
      • Collars
      • Flea & Tick Collars
      • Harnesses
      • ID Tags
      • Leashes
      • Tie Outs
    • Grooming Supplies
      • Brushes, Combs & Blowdryers
      • Deodorizers
      • Nail Clippers & Caps
      • Shampoos & Conditioners
  • fish
    • Food & Care
      • Disease Treatment
      • Feeders
      • Food
      • Plant Care
      • Pond Care
      • Salt Water Aquarium Care
      • Water Care & Conditioning
      • Water Quality Testers
    • Tanks, Aquariums & Nets
      • Aquariums
      • Aquarium Stands
      • Tank Dividers & Containers
    • Maintenance & Repair
      • Adhesives & Sealants
      • Brushes & Tank Cleaners
      • Vacuums
      • Breeders & Nets
    • Filters & Pumps
      • Air & Water Pumps
      • Filters
      • Filter Media
    • Decor, Gravel & Substrate
      • Artificial Plants
      • Aquarium Substrate
      • Backgrounds
      • Gravel, Sand & Stones
      • Live Plants
      • Ornaments
      • Plant Food & Fertilizers
    • Heating & Lighting
      • Heaters
      • Hoods & Glass Canopies
      • Heating & Lighting Accessories
      • Lights
    • Live Fish
    • Starter Kits
  • bird
    • Food & Treats
      • Pet Bird Food
      • Treats
    • Cages & Stands
      • Cages
      • Cage Covers
      • Stands
      • Travel Carriers
    • Bowls & Feeders
      • Feeders & Treat Holders
      • Cups
    • Litter & Nesting
      • Cage Liners
      • Litter & Bedding
      • Nesting Supplies
    • Toys, Perches & Decor
      • Ladders
      • Mirrors
      • Perches & Swings
      • Toys
    • Grooming
    • Health Care & Vitamins
      • Treatments
      • Vitamins & Supplements
    • Cleaning & Odor Control
      • Brushes & Scrubbers
      • Deodorizers & Waste Cleanup
    • Live Birds
    • Wild Bird Food & Supplies
      • Coops & Outdoor Habitats
      • Outdoor Feeders
      • Wild Bird Food
  • reptile
    • Food
    • Habitats & Decor
      • Habitat Accessories
      • Habitat Décor
      • Terrariums
    • Environmental Control & Lighting
      • Bulbs & Lamps
      • Heaters
      • Humidity & Temperature Control
      • Light Fixtures
    • Cleaning & Water Care
      • Deodorizers
      • Filter Systems & Pumps
      • Sanitizers
      • Filter Media
      • Waste Removers
      • Water Conditioners
    • Substrate & Bedding
    • Vitamins & Supplements
    • Feeders & Food Storage
      • Feeding Accessories
    • Live Reptiles
    • Starter Kits
  • small pet
    • Food, Treats & Hay
      • Food
      • Hay
      • Treats
    • Cages, Habitats & Hutches
      • Cages
      • Habitat Expansions
      • Play Pens
    • Litter & Bedding
      • Litter & Bedding
      • Litter Pans
    • Toys & Habitat Accessories
      • Feeders & Water Bottles
      • Small Pet Costumes
      • Toys
      • Tunnels & Hideouts
    • Cleaning & Odor Removers
      • Brushes & Scrubbers
      • Deodorizers
      • Sanitizers
      • Stain & Odor Removers
    • Harnesses & Travel Carriers
      • Harnesses
      • Travel Carriers
    • Health & Grooming
      • Grooming Supplies
      • Vitamins & Supplements
    • Starter Kits
  • sale
    • May Deals
    • Stock Up & Save
    • Treat of the Month
    • Clearance
  • learning
  • Featured Brands
    • Arm & Hammer
    • Authority
    • ED Ellen DeGeneres
    • Beaver Canoe
    • Blue Buffalo
    • Dentley's
    • FURminator
    • KONG
    • Nature's Miracle
    • Nulo
    • NUTRO
    • Purina ONE
    • Hill's Science Diet
    • Royal Canin
    • Simply Nourish
    • Wellness
      • Cat
      • Dog
    • TruFood
      • Cat
      • Dog
    • Skout's Honor
    • biOrb
    • Licks
    • North Fetch
    • Zodiac
    • Merrick
  • Featured Shops
    • Dry Food
      • Dog
      • Cat
    • Valentine's Day
  • Local Ad
  • Pet Services
  • Adoption
      adoptions
      • adopt a dog
      • adopt a cat
      • free adoption kit
      • PetSmart Charities
    Adopted pets
    lives saved.

    At PetSmart, we never sell dogs or cats. Together with PetSmart Charities, we help save over 100 pets every day through adoption.



    PetSmart is The Adopt Spot

    Find an adoption event near you
  • Gift Card
  • Track Your Order
  • Create Account sign in
1-888-839-9638
skip navigation
Treats & Account
PetSmart PetSmart

Time to start shopping!

Start typing, then use the up and down arrows to select an option from the list
Trending Categories
Dog food
Litter
Treats
Science food
Aquariums
Trending Brands
Blue Buffalo
Purina Pro Plan
Hill’s Science Diet
Simply Nourish
Royal Canin
Try FREE Same-Day Delivery powered by DoorDash®! Shop now >
back to toptop

help

help
  • my account

    • Manage your account
    • Forgot Your Password?
    • Create an account
    • Email subscription management
    • Favorites
    • Mobile Messages
    • Account Benefits
  • placing an order

    • Canceling an Order
    • Checkout
    • Autoship
    • In-Store Pickup
    • Shopping cart
    • One-Click Reorder
    • Same-day Delivery
  • shipping & delivery

    • Order status
    • Shipping
  • payment

    • Discounts and Online codes
    • Payment options
    • Afterpay
    • Pricing
    • Gift Cards
    • Pay Pal
    • Coupon policy
  • return & refunds

    • Price match guarantee
    • Returning a product
    • Damaged or defective items
    • Return Policy
  • terms & policies

    • Terms and Conditions
    • Autoship
    • Recalls
    • Shop Safely at PetSmart.ca
    • In-Store Pet Policy
    • Gift Card Terms and Conditions
    • Accessibility Policy & Plan
    • Privacy Policy
  • products

    • Dog clothes sizing chart
    • Crate & carrier sizing chart
    • Dog collar sizing chart
    • Dog harness sizing chart
  • Treats

    • Treats FAQ
    • About Treats
    • Treats Terms & Conditions
  • my account

    • Manage your account
    • Forgot Your Password?
    • Create an account
    • Email subscription management
    • Favorites
    • Mobile Messages
    • Account Benefits
  • placing an order

    • Canceling an Order
    • Checkout
    • Autoship
    • In-Store Pickup
    • Shopping cart
    • One-Click Reorder
    • Same-day Delivery
  • shipping & delivery

    • Order status
    • Shipping
  • payment

    • Discounts and Online codes
    • Payment options
    • Afterpay
    • Pricing
    • Gift Cards
    • Pay Pal
    • Coupon policy
  • return & refunds

    • Price match guarantee
    • Returning a product
    • Damaged or defective items
    • Return Policy
  • terms & policies

    • Terms and Conditions
    • Autoship
    • Recalls
    • Shop Safely at PetSmart.ca
    • In-Store Pet Policy
    • Gift Card Terms and Conditions
    • Accessibility Policy & Plan
    • Privacy Policy
  • products

    • Dog clothes sizing chart
    • Crate & carrier sizing chart
    • Dog collar sizing chart
    • Dog harness sizing chart
  • Treats

    • Treats FAQ
    • About Treats
    • Treats Terms & Conditions

PetSmart AutoShip Program Terms & Conditions

Last Updated: March, 2021.

The PetSmart Autoship Program (the “Autoship Program”) is governed by these Terms & Conditions (these “Autoship Terms”), as well as the PetSmart Terms of Use (the “Terms of Use”) and the PetSmart Privacy Policy (the “Privacy Policy”), all of which (as changed over time) are incorporated into these Autoship Terms, and constitute your entire agreement with PetSmart LLC (“PetSmart”) relating to the Autoship Program.

ARBITRATION NOTICE: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCLUDING INDIVIDIALS RESIDENT IN QUEBEC, THE TERMS OF USE WHICH GOVERN THE AUTOSHIP PROGRAM CONTAIN BOTH A MANDATORY INDIVIDUAL ARBITRATION PROVISION AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION. THESE PROVISIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. ACCORDINGLY, YOU AND PETSMART AGREE THAT DISPUTES RELATED TO THE AUTOSHIP PROGRAM WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND PETSMART WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. MORE INFORMATION ON THE ARBITRATION PROVISION CAN BE FOUND IN THE TERMS OF USE.

BY PLACING AN ORDER AND ENROLLING IN THE AUTOSHIP PROGRAM, YOU ACCEPT THESE AUTOSHIP TERMS AND EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THESE AUTOSHIP TERMS, THE PRIVACY POLICY, AND THE TERMS OF USE, INCLUDING THE MANDATORY INDIVIDUAL ARBITRATION PROVISION. PLEASE READ ALL TERMS AND POLICIES CAREFULLY.

Joining the AutoShip Program

Subject to these AutoShip Terms, when you join or enroll in the AutoShip Program, you are agreeing to and signing up to receive continuous shipments of the items you specify at a frequency of your choosing, until you cancel in accordance with this agreement.

To join the AutoShip Program, you will need a PetSmart account. To create an account, follow the instructions on the PetSmart website. Creating a PetSmart account will automatically enroll you in PetSmart’s Treats program (your Treats points are governed by the Treats Terms and Conditions). Only the person who is the authorized e-mail account holder of the e-mail address linked to the PetSmart account may enroll in the AutoShip Program. The AutoShip Program is only available in the United States, and Canada. YOU MAY NOT ACCESS, USE, PLACE AN ORDER, OR ENROLL IN THE AUTOSHIP PROGRAM UNLESS YOU ARE AT LEAST 18 YEARS OLD, OR OF THE AGE OF MAJORITY IN YOUR JURISDICTION, WHICHEVER IS HIGHER.

Benefits of the AutoShip Program

When applicable to your purchase (as designated on the PetSmart website), you will receive the benefit of an AutoShip discount on your initial and/or future AutoShip orders. Special limited time AutoShip promotions only apply during their effective dates. Notwithstanding any of the foregoing, and in accordance with Changes to these AutoShip Terms below, PetSmart reserves the right to change the AutoShip benefits at any time in its sole discretion, including discount amounts, promotions, and eligibility. In addition, some of the offer details may change as you receive deliveries over time (for example item price, taxes, availability, and/or shipping charges); provided however, PetSmart will not change the price of an item or a discount on your next order once you have received an order confirmation email for that order.

Order Process

After joining the AutoShip Program, your first order will be processed immediately and the payment method you have provided will be charged at the time the order is placed.

Thereafter PetSmart will place your AutoShip orders automatically according to your selected frequency. Subject to these AutoShip Terms, this will continue, and your orders will automatically be placed, and your payment information charged, at your selected frequency, until alter your order or you cancel your enrollment in the AutoShip Program. AutoShip items that have the same order date, shipping address, billing address, and payment method will ship as one order.

With respect to future orders, PetSmart will send you a reminder email. You can skip, edit, or cancel your order up to twenty-four (24) hours prior to the order’s placement date specified in such email. If you do not cancel an order before the day prior to its placement date, your order will be authorized and you will be charged as further described in the “Credit Card Authorizations and Charges” section below. You will also receive an order confirmation email and a shipment confirmation email. Your order’s delivery date depends on when an order leaves a PetSmart warehouse, the destination address, and the shipping method.

The AutoShip Program is a subscription program that is contingent upon item availability; no substitutions will be made. You will receive an email notification if one or more of your items is not available.

When applicable to your purchase, eligible Treats points on your PetSmart account may be redeemed on your order; however, Treats points cannot be used towards the payment of sales tax or shipping and handling.

Credit Card Authorizations and Charges

By enrolling in the AutoShip Program, you expressly permit PetSmart to charge your provided payment method on a recurring basis, as well as the amount of the charge, all at the frequency and quantity you selected. As such, PetSmart will submit periodic charges to your provided payment method without further authorization from you, until you provide notice otherwise. Such notice and/or any changes to your payment method will apply to an order if it is made at least twenty-four (24) hours prior to that order’s placement date.

On your order’s placement date, your order will be automatically authorized (i.e., some debit and bank check cards may reflect a deduction of funds at such time; this however is an authorization only). The amount you are to be charged for your item(s) will be the price of the item(s), plus any applicable sales tax (taxes are finalized when your order ships). You will not be charged until your order ships.

If PetSmart is unable to complete your AutoShip order with your payment method, we have the right to cancel your order. PetSmart, at its discretion, may email you a notification and the opportunity to charge another payment method and update your payment information in your PetSmart account prior to such cancellation. You are responsible for keeping your payment information up to date.

All AutoShip orders require a credit or debit card payment. You will be required to add a credit or debit card payment method to your PetSmart account prior to purchasing any item pursuant to the AutoShip Program. We reserve the right to change the payment methods we are able to accept at any time. Alternative payment forms, such as PayPal and gift cards, cannot be accepted at this time.

Making Changes to an AutoShip Order and Your Account

By visiting the AutoShip section of your PetSmart account or following the link in your order confirmation email, you can change your shipping address, payment method, and other account information. You can also add to an order, skip an order, change your order frequency, or cancel your enrollment in the AutoShip Program. Please allow up to 24 hours for modifications to be processed. All changes made to your PetSmart account or an order are subject to these AutoShip Terms (e.g., you cannot make any changes to an order less than 24 hours prior to the order’s placement date).

Cancellation and Reactivation

Your AutoShip subscription will remain in effect until it is cancelled. You can cancel at any time by visiting the “AutoShip” tab in your PetSmart account and selecting the “Cancel Subscription” link. Such cancellation will not affect orders placed within twenty-four (24) hours of your cancellation.

If you cancel your AutoShip subscription and then reactivate or resume it, the AutoShip discount, if any, may not be the same discount you were receiving at the time of cancellation. Accordingly, the new price will be applied to your future orders.

Notifications

From time-to-time, you may receive email notifications and other important information related to your PetSmart account and the AutoShip Program, such as, if your item is discontinued or out of stock, if you cancel your enrollment, or if your payment method fails.

Changes to these AutoShip Terms

From time-to-time and at any time PetSmart may, in its sole discretion, change all or any part of these Auto Ship Terms, (including all applicable terms, conditions, limitations and requirements on the PetSmart website, discounts, and prices). If any change to these Autoship Terms is unacceptable to you, you may stop using the Autoship Program at any time.

Miscellaneous Terms

For users who are not residents of the province of Quebec, the laws of the Province of Ontario will govern the Program without giving effect to any principles or conflicts of laws and this agreement is deemed entered in Ontario. For users who are residents of the province of Quebec, the laws of the province of Quebec will govern the Program without giving effect to any principles or conflicts of laws and this agreement is deemed entered in Quebec.

If any of these AutoShip Terms or any change hereto is found invalid, void, or unenforceable, that term and/or change is severable and does not affect the validity and enforceability of any remaining terms or changes. PetSmart may, in its sole discretion, terminate your AutoShip subscription and/or the AutoShip Program at any time, and subject to the applicable law, without notice to you. If PetSmart does so, you will only be charged for orders that (a) have shipped to you, and (b) are already placed and will actually ship to you.

Your participation in the AutoShip Program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third party without express written authorization from PetSmart. All returns under the AutoShip Program are subject to PetSmart’s Return Policy (as changed over time). AutoShip subscriptions are void where prohibited.

For frequently asked questions, visit our AutoShip FAQs. For additional questions call our customer care at 1-888-839-9638, or write to us at PetSmart LLC Attn: Customer Care, PO Box 100, Melbourne, FL 32902.

Sign up. Earn points. FREE shipping on orders over $49
Receive exclusive deals & offers while earning points every time you shop products and services.
Learn more

347,179 lives saved.

Pet Services Help Center Treats program
Track your order Accessibility Statement
About Careers PetSmart Charities
US Site Canada Site
Download on the App Store Download on the Google Play Store
  • Instagram Icon
  • FaceBook Icon
  • Twitter Icon
  • YouTube Icon
Copyright © PetSmart LLC
Recalls | Terms of Use | Privacy Policy | Interest-Based Ads

Are you a California resident?

Privacy Policy


No, I am not.


Yes, I am.

These rights are available only to California residents at this time.

Privacy Policy

Are you a California resident?

Privacy Policy


No, I am not.


Yes, I am.

Are you a California resident?

Privacy Policy


No, I am not.


Yes, I am.

Are you a California resident?

Privacy Policy


No, I am not.


Yes, I am.

Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, province or governmental actions, and other similar acts.

Now offering curbside! To take advantage of curbside service, please call the store and select option 0 from the menu when you are in the parking lot of the store. Provide the PetSmart associate your name, make, model and colour of your vehicle, and an associate will promptly bring your purchase to your vehicle.

Treats™ members enjoy Free Standard Shipping on orders over $49. Members must sign in for discount to apply. Transaction total is prior to taxes & after discounts are applied. Due to size and/or weight, certain items bear a shipping surcharge or special handling fee, which will still apply. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets; canned, fresh or frozen foods; select cat litters. Offer may not be combined with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.

Same-day delivery is available in most areas. Order by 9am to receive delivery between 12pm-3pm, 1pm to receive delivery between 3pm – 6pm, and by 3pm to receive delivery between 6pm - 8pm. Orders placed after 3pm will be fulfilled the next day. Select products not eligible for same-day delivery. While supplies last. Quantities may be limited. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Offer valid on PetSmart.ca through May 30, 2022 @ 6:30 am EST.

Offer valid in stores through 5/22/22 and online through 5/23/22 @ 6:30 a.m. EST. Treats membership required to receive discount and bonus points. Limit one time per customer. Transaction total is prior to taxes & after discounts are applied. While supplies last. Bonus points offer must be activated prior to purchase to receive bonus points. Log in to your Treats account to activate offer. Must be signed into your Treats account prior to purchase or use your Treats membership ID in stores at checkout. Discount may not be combined with other promotional offers or discounts. Bonus points may not be combinable with other available bonus points offers. Bonus points will be credited to your Treats account within 24-72 hours of your purchase. Treats rules apply. See petsmart.ca/treats for details. Certain products and brands are not eligible for discounts or promotions and specifically excludes, services, gift cards, gift certificates, previous purchases and charitable donations. Discount will be taken at checkout with purchase of qualifying product. Prices & selection may vary by store & online.

Sign up for Autoship and have products conveniently delivered to you at the frequency you choose! Autoship now available in select areas only; eligibility for Autoship is determined once ship-to postal code is entered. Enroll today and enjoy 15% savings on select items on your initial autoship order and up to 5% on all recurring orders. Treats membership is required to receive discount. Must be signed into your Treats account prior to purchase. Maximum savings is $30.00. Certain products and brands are not eligible for sitewide offers or promotions and specifically excludes, services, gift cards, gift certificates, previous purchases and charitable donations. Savings will automatically reflect in cart on qualifying item upon enrollment in Autoship. Treats members receive free shipping on orders over $49.00, prior to taxes & after discounts are applied. Offer may not be combinable with other promotional offers or discounts. While supplies last. Quantities may be limited. Deliveries may be delayed. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Offer valid on petsmart.ca through May 30, 2022 @ 6:30 a.m. EST.

oops! something went wrong

We are facing some technical issues. Please try again later.