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Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.
At PetSmart, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policies easy and convenient.
NOTE: Treats points that were redeemed toward the purchase of an item(s) will be forfeited when product is returned. In addition, a return of a product will deduct the points earned from the original transaction.
If you're not satisfied with your petsmart.ca purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging. Services purchases made online must be returned in stores. NOTE: We do not accept returns or exchanges on prescription medication products.
To return an item in store that was purchased at petsmart.ca, on the PetSmart app, or on a delivery provider’s app, simply bring the product in its original packaging plus the shipping confirmation email as proof of purchase to any PetSmart store. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). If you do not have the same credit card that you used to make your petsmart.ca purchase, if you used a payment method other than a credit card for your order (such as PayPal), if you made a same-day delivery purchase, or if your purchase was made via a delivery provider app, you'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash. Returns for same-day delivery purchases, purchases made with our “Buy & Pickup” online feature, purchases made on on a delivery provider’s app and online services purchases may only be made in stores. Prescription medication items and special orders cannot be returned in our stores.
The following types of purchases may only be returned in stores:
To find a retail store near you, use our Store Locator or call (888) 839-9638.
Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.
If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned.
You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more:
You must have a valid receipt to return or exchange any services purchased online.
To return an item in store that was purchased at petsmart.ca using PayPal, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to any PetSmart store. You'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.