Orders

Order cancellations

Once an order is processing, we are unable to change or cancel it. Our system is designed to process and ship orders. For any questions, please contact Customer Service online or call 888-839-9638.

In rare instances, we may need to cancel all or part of an order for various reasons, including:

Unavailable product(s)
Difficulty in processing your payment information
Inability to ship to address provided
Existence of a duplicate order

If your order is cancelled, you will receive an e-mail notification. You will not be billed for any cancelled products. Any Treats Rewards points redeemed on items that are later canceled from an order will be automatically returned to your Treats account within 24 hours. Once an order is canceled, it cannot be reprocessed and must be submitted again on our website.

Related information

How to return an item Return policy Order status Track your order Estimated delivery date

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For all offers listing a percent or dollar amount off regular price for individual products or categories of products: Eligible products only. Exclusions may apply. While supplies last. Quantities may be limited. Prices & selection may vary by store & online. Deliveries may be delayed. Offer may not be combinable with other promotions offers or discounts. Terms and conditions of an offer are subject to change at the sole discretion of PetSmart. See offer on site for end date. If the offer is a BUY/GET offer: Discount taken on lowest priced item(s) purchased. Mix and match not allowed between offers. Some offers require a minimum quantity purchase receive discount. If the offer is a sitewide SPEND/GET offer: Transaction total is prior to taxes & shipping & after discounts are applied. Promo code may be required and should be entered upon checkout. See product page to determine eligibility and for complete offer details. If the offer is an EXTRA SAVINGS offer: Valid on select sale & online prices for merchandise. Enter promo code at checkout. See product page to determine eligibility and for complete offer details. For TREATS REWARDS offers: All bonus points offers must be activated in your Treats Rewards account prior to purchase. Must be signed in to your Treats Rewards account online or use membership ID in stores at checkout. See offer card in your Treats Rewards account for complete offer details.

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*Terms & conditions apply. Eligible products only. See product page for eligibility and offer details.

Made in Canada & Canadian Brands Terms & Conditions: A product is considered "Made in Canada" when its last major transformation occurred in Canada, and at least 51% of its production costs were incurred in Canada. These products may include both domestic and imported ingredients or components. Products marked with the "Made in Canada" badge online or in-store label indicate they meet these criteria. "Canadian Brands" refer to companies based in Canada or that have main operations in Canada. Canadian Brands sometimes, but not always, offer products that qualify for a “Made in Canada” designation.

Autoship Terms & Conditions: Sign up for Autoship and have products conveniently delivered to you at the frequency you choose! Autoship now available in select areas only; eligibility for Autoship is determined once ship-to postal code is entered. Enrol today and enjoy 25% savings on select items on your initial autoship order and up to 5% on all recurring orders. Treats membership is required to receive discount. Must be signed into your Treats account prior to purchase. Maximum savings is $30.00. Certain products and brands are not eligible for sitewide offers or promotions and specifically excludes, services, gift cards, gift certificates, previous purchases and charitable donations. Savings will automatically reflect in cart on qualifying item upon enrollment in Autoship. Treats members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied. Offer may not be combinable with other promotional offers or discounts. While supplies last. Quantities may be limited. Deliveries may be delayed. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.

Ship to home Terms & Conditions: Treats Rewards members enjoy Free Standard Shipping on select orders over $49. Must be signed into your Treats Rewards account prior to purchase. Transaction total is prior to taxes & after discounts are applied. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Valid only on orders shipped within select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Delivery speeds will be delayed for remote locations such as New Brunswick, Newfoundland, and Northwest Territories. Offer valid on www.petsmart.ca

Same-Day Delivery Terms & Conditions: Free Same-Day Delivery is available in most areas. Eligible products only. Exclusions apply. See product page to determine eligibility. While delivery is contact-free, we recommend being home during the delivery window to bring perishable items inside right away. Prices & selection may vary in stores & online. While supplies last. Quantities may be limited. See www.petsmart.ca/help or store associate for more details.

In-Store Pickup Terms & Conditions: Curbside orders must be picked up two hours prior to store closing time. In store pickup available during all store hours. Orders must be placed two hours prior to pickup to receive same day. Store hours may vary. Check your local store for details & current store hours. Prices & selection may vary by store & online. While supplies last. Quantities may be limited. See PetSmart | Help or store associate for more details.