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At PetSmart, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policies easy and convenient.
Returning Products Purchased at a PetSmart Store
If you're not satisfied with a product purchased in the store, or online with In-Store Pickup, simply bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned.
Returns or Exchanges With a Receipt:
- Receipts are valid for 60 days from date of purchase.
- If a purchase is paid with cash, a refund will be issued in cash.
- If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.
- Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a merchandise return card will be issued.
- If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
- If exchanging a product, any positive balance will be refunded in the original form of tender.
- Merchandise return cards cannot be redeemed for cash.
Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days:
- Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender.
You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more:
- Electronic merchandise, such as, collars, fencing and training items
- Grooming tools
- Filters or pumps
- Pet medication or vitamins
Returning Products Purchased Online With a Payment Method Other Than a Credit Card
To return an item in store that was purchased at petsmart.ca using PayPal, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to any PetSmart store. You'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.