Afterpay FAQ

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Pay 25% now and the rest later. Full eligibility criteria available at https://www.afterpay.com.

How do I use Afterpay?

Just shop online and check out as normal. At checkout, choose Afterpay as your payment method online.

You will be directed to the Afterpay website to register and provide payment details. If you’ve used Afterpay before, simply log in to make your purchase – it’s that easy!

Please note that all items or services in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

Note: Afterpay is currently only available Online in Canada. In-store availability is expected in 2022.

Where can I use Afterpay?

Afterpay can be applied to purchases made on www.petsmart.ca or on our app.

Can I use Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a Canada billing address, Canada shipping address, a Canada Visa or Mastercard (credit or debit card) or American Express, and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my online items be delivered if I use Afterpay?

Afterpay online orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here.

Is there a limit to how much I can spend on a single transaction using Afterpay?

Yes, your bag value must be at least $1.00 and may be up to the amount of your pre-approved spend limit with Afterpay.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay-eligible products, you will need to place two separate orders.

What if I can't pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, please reach out to info@afterpay.com

How do I return or exchange an item purchased using Afterpay?

If you have changed your mind, you can return your Afterpay purchase in store or by mail for a refund. Any online services purchases will have to be returned in store. Please check that your return or exchange meets our return policy here. If you mail in your return, the funds will be returned to your Afterpay card within 7-10 business days. If you make your return in store, the cashier will perform a receiptless return at the register and scan all returned products. Since in-store Afterpay tender is not available yet, cashiers can offer a Merchandise Return Card as a refund option. After you make a return, you are still responsible for making all remaining installment payments for the purchase to Afterpay. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, instalment agreement as well as Afterpay’s privacy policy which can be found at https://www.afterpay.com/en-CA/privacy-policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.