Gift card Terms and Conditions

The following PetSmart Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to use of PetSmart gift cards, including electronic gift cards ("eGift Cards") (collectively “Gift Cards”) in the United States and Canada. This Agreement is between you (the “Cardholder”) and the issuer of the Card (“Issuer”). The Issuer shall be PetsCard, LLC. By purchasing, accepting or using your Gift Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use or accept the Gift Card.

The Gift Card is issued by Issuer, as defined above. Issuer is the sole legal obligor to the Cardholder. PetSmart, LLC and its affiliates and related entities (other than Issuer) bear no responsibility or liability for any Gift Card, and you hereby knowingly release PetSmart, Inc. and its affiliates and related entities (other than Issuer) from any and all liability or claims of any nature whatsoever arising in connection with the Gift Card. Gift Cards can be purchased at participating PetSmart retail locations in the United States and Canada, and online at www.petsmart.com/buygiftcards and www.petsmart.ca/buygiftcards. Gift Cards are only valid if obtained from a participating PetSmart retail location, www.petsmart.com/buygiftcards, www.petsmart.ca/buygiftcards, or another authorized distributor. Gift Cards are not valid if obtained from unauthorized sellers or resellers, including through Internet auction sites. Gift Cards are not debit or credit cards.

To check your Gift Card balance, please visit www.petsmart.com/checkbalance and www.petsmart.ca/checkbalance and select "Check Your Gift Card Balance." Enter the 16-digit Gift Card number and you will see your balance immediately. You can also check your Gift Card balance by calling 800-820-6189.

Gift Cards do not expire or carry service fees on any unused balances.

Gift Cards are redeemable for merchandise, Grooming, PetsHotel, Doggie Day Camp, and Training services at PetSmart retail locations in the United States and Canada and online at www.petsmart.com and www.petsmart.ca. Gift Cards may not be used to make charitable donations or to buy other gift cards. Gift Cards cannot be redeemed for cash, except where required by law.

Physical Gift Cards may be reloaded with value at any PetSmart retail location in the United States and Canada. Egift Cards cannot be reloaded with value at this time.

Gift Cards are not refundable or redeemable for cash unless required by law. You may not return or cancel your eGift Card after it is received.

Please treat a Gift Card as you would cash. The value of the lost or stolen Gift Card is non-refundable. Issuer may issue a new Gift Card for the unredeemed balance of a lost, stolen or damaged Gift Card upon receipt of adequate proof of purchase and card number. If your order was lost or stolen during shipment, please email us at giftcards@petsmart.com.

The maximum value that can be associated with any one Gift Card is five hundred dollars ($500.00) and total purchases of Gift Cards for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day. Gift Cards cannot be resold or transferred for value. Gift Cards are void if resold or transferred for value.

Information that you provide when purchasing a Gift Card online is subject to the following Privacy Policy: https://www.petsmart.ca/help/privacy-policy-H0011.html.

ISSUER AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

The laws of the State of Arizona, without regard to principles of conflict of laws, shall govern this Agreement and use of your Card.

Issuer reserves the right to change this Agreement from time to time in its discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of this Agreement at www.petsmart.com/giftcardterms and www.petsmart.ca/giftcardterms.

Issuer reserves the right to refuse to honor a Gift Card where Issuer suspects that the Gift Card was obtained fraudulently.

Last updated: October 15, 2019