Terms & policies

Gift card Terms and Conditions

The following PetSmart Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to use of PetSmart gift cards, including electronic gift cards ("eGift Cards") (collectively “Gift Cards”) in the United States and Canada. This Agreement is between you (the “Cardholder”) and the issuer of the Card (“Issuer”). The Issuer shall be PetsCard, LLC. By purchasing, accepting or using your Gift Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use or accept the Gift Card.

1. About Your Card.

The Gift Card is issued by Issuer, as defined above. Issuer is the sole legal obligor to the Cardholder. PetSmart, LLC and its affiliates and related entities (other than Issuer) bear no responsibility or liability for any Gift Card, and you hereby knowingly release PetSmart, Inc. and its affiliates and related entities (other than Issuer) from any and all liability or claims of any nature whatsoever arising in connection with the Gift Card. Gift Cards can be purchased at participating PetSmart retail locations in the United States and Canada, and online at www.petsmart.com/buygiftcards and www.petsmart.ca/buygiftcards. Gift Cards are only valid if obtained from a participating PetSmart retail location, www.petsmart.com/buygiftcards, www.petsmart.ca/buygiftcards, or another authorized distributor. Gift Cards are not valid if obtained from unauthorized sellers or resellers, including through Internet auction sites. Gift Cards are not debit or credit cards.

2. Balance Inquiry.

To check your Gift Card balance, please visit www.petsmart.com/checkbalance and www.petsmart.ca/checkbalance and select "Check Your Gift Card Balance." Enter the 16-digit Gift Card number and you will see your balance immediately. You can also check your Gift Card balance by calling 800-820-6189.

3. Expiration/Deactivation.

Gift Cards do not expire or carry service fees on any unused balances.

4. Redemption.

Gift Cards are redeemable for merchandise, Grooming, PetsHotel, Doggie Day Camp, and Training services at PetSmart retail locations in the United States and Canada and online at www.petsmart.com and www.petsmart.ca. Gift Cards may not be used to make charitable donations or to buy other gift cards. Gift Cards cannot be redeemed for cash, except where required by law.

5. Reloadable.

Physical Gift Cards may be reloaded with value at any PetSmart retail location in the United States and Canada. Egift Cards cannot be reloaded with value at this time.

6. No Refunds.

Gift Cards are not refundable or redeemable for cash unless required by law. You may not return or cancel your eGift Card after it is received.

7. Lost, Damaged or Stolen Card.

Please treat a Gift Card as you would cash. The value of the lost or stolen Gift Card is non-refundable. Issuer may issue a new Gift Card for the unredeemed balance of a lost, stolen or damaged Gift Card upon receipt of adequate proof of purchase and card number. If your order was lost or stolen during shipment, please email us at giftcards@petsmart.com.

8. Limitations.

The maximum value that can be associated with any one Gift Card is five hundred dollars ($500.00) and total purchases of Gift Cards for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day. Gift Cards cannot be resold or transferred for value. Gift Cards are void if resold or transferred for value.

9. Our Privacy Policy.

Information that you provide when purchasing a Gift Card online is subject to the following Privacy Policy: https://www.petsmart.ca/help/privacy-policy-H0011.html.

10. Limitation of Liability.

ISSUER AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

11. Governing Law.

The laws of the State of Arizona, without regard to principles of conflict of laws, shall govern this Agreement and use of your Card.

12. Changes to Agreement.

Issuer reserves the right to change this Agreement from time to time in its discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of this Agreement at www.petsmart.com/giftcardterms and www.petsmart.ca/giftcardterms.

13. Fraud.

Issuer reserves the right to refuse to honor a Gift Card where Issuer suspects that the Gift Card was obtained fraudulently.

Last updated: October 15, 2019

Still have questions? We’re here to help.

Connect With Us

For all offers listing a percent or dollar amount off regular price for individual products or categories of products: Eligible products only. Exclusions may apply. While supplies last. Quantities may be limited. Prices & selection may vary by store & online. Deliveries may be delayed. Offer may not be combinable with other promotions offers or discounts. Terms and conditions of an offer are subject to change at the sole discretion of PetSmart. See offer on site for end date. If the offer is a BUY/GET offer: Discount taken on lowest priced item(s) purchased. Mix and match not allowed between offers. Some offers require a minimum quantity purchase receive discount. If the offer is a sitewide SPEND/GET offer: Transaction total is prior to taxes & shipping & after discounts are applied. Promo code may be required and should be entered upon checkout. See product page to determine eligibility and for complete offer details. If the offer is an EXTRA SAVINGS offer: Valid on select sale & online prices for merchandise. Enter promo code at checkout. See product page to determine eligibility and for complete offer details. For TREATS REWARDS offers: All bonus points offers must be activated in your Treats Rewards account prior to purchase. Must be signed in to your Treats Rewards account online or use membership ID in stores at checkout. See offer card in your Treats Rewards account for complete offer details.

^See offer details. Read more.

*Terms & conditions apply. Eligible products only. See product page for eligibility and offer details.

Made in Canada & Canadian Brands Terms & Conditions: A product is considered "Made in Canada" when its last major transformation occurred in Canada, and at least 51% of its production costs were incurred in Canada. These products may include both domestic and imported ingredients or components. Products marked with the "Made in Canada" badge online or in-store label indicate they meet these criteria. "Canadian Brands" refer to companies based in Canada or that have main operations in Canada. Canadian Brands sometimes, but not always, offer products that qualify for a “Made in Canada” designation.

Autoship Terms & Conditions: Sign up for Autoship and have products conveniently delivered to you at the frequency you choose! Autoship now available in select areas only; eligibility for Autoship is determined once ship-to postal code is entered. Enrol today and enjoy 25% savings on select items on your initial autoship order and up to 5% on all recurring orders. Treats membership is required to receive discount. Must be signed into your Treats account prior to purchase. Maximum savings is $30.00. Certain products and brands are not eligible for sitewide offers or promotions and specifically excludes, services, gift cards, gift certificates, previous purchases and charitable donations. Savings will automatically reflect in cart on qualifying item upon enrollment in Autoship. Treats members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied. Offer may not be combinable with other promotional offers or discounts. While supplies last. Quantities may be limited. Deliveries may be delayed. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.

Ship to home Terms & Conditions: Treats Rewards members enjoy Free Standard Shipping on select orders over $49. Must be signed into your Treats Rewards account prior to purchase. Transaction total is prior to taxes & after discounts are applied. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Valid only on orders shipped within select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Delivery speeds will be delayed for remote locations such as New Brunswick, Newfoundland, and Northwest Territories. Offer valid on www.petsmart.ca

Same-Day Delivery Terms & Conditions: Free Same-Day Delivery is available in most areas. Eligible products only. Exclusions apply. See product page to determine eligibility. While delivery is contact-free, we recommend being home during the delivery window to bring perishable items inside right away. Prices & selection may vary in stores & online. While supplies last. Quantities may be limited. See www.petsmart.ca/help or store associate for more details.

In-Store Pickup Terms & Conditions: Curbside orders must be picked up two hours prior to store closing time. In store pickup available during all store hours. Orders must be placed two hours prior to pickup to receive same day. Store hours may vary. Check your local store for details & current store hours. Prices & selection may vary by store & online. While supplies last. Quantities may be limited. See PetSmart | Help or store associate for more details.