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What Makes PetSmart Special? A Look at Services, Charities and Community

Golden retriever and tabby cat sitting beside stacked PetSmart boxes and bags in home entryway.

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Key takeaways

  • PetSmart is the leading omni-channel pet retailer in North America, with nearly 1,700 stores across the U.S., including Puerto Rico, and Canada
  • Beyond products, PetSmart offers professional services including Grooming Salon, Dog Training, PetsHotel, and Doggie Day Camp
  • The free Treats Rewards loyalty program lets pet parents earn 10 points per dollar on everything they buy, including services
  • PetSmart Charities is the largest funder of animal welfare in North America and has helped more than 11 million pets find homes and granted over $700 million to animal welfare organizations and other change making organizations.
  • PetSmart serves pet parents across all species, from dogs and cats to fish, birds, reptiles, and small animals across all stages of the pet’s life
  • Convenient shopping options include same-day delivery, Curbside Pickup, and Autoship for recurring essentials
Walk into any PetSmart and you’ll find the food, supplies, and pet accessories you came in for. But PetSmart is a lot more than a place to stock up on kibble. It’s where pets get groomed, where dogs learn new skills, where cats board in comfort, where families meet their next pet for the first time, and where millions of pet parents earn rewards just for caring for the animals they love. Here’s a closer look at what sets PetSmart apart, from the services and programs that support everyday pet care to the charitable work that makes a broader difference for pets and communities across North America.

A one-stop destination for all types of pets

PetSmart is here for every kind of pet parent. Whether you’re shopping for a 120-pound Great Dane or a betta fish, you’ll find what you need under one roof, or our app.
PetSmart carries everything your pet needs, no matter their species or stage of life:
  • Dogs: Food across all life stages, treats, toys, grooming services, training classes, health and wellness, beds, crates, apparel, and more at the Dog Shop
  • Cats: Food, litter and accessories, toys, furniture, grooming, health essentials, and everything in between at the Cat Shop
  • Fish: Tanks, filtration, food, substrate, water care, live fish, and aquarium starter kits for every experience level
  • Birds: Cages, perches, food, toys, enrichment, and care accessories for companion birds of all types
  • Reptiles: Terrariums, heating and lighting, substrate, food, habitat décor, and everything a reptile keeper needs
  • Small animals: Habitats, bedding, food, treats, enrichment, and accessories for rabbits, guinea pigs, hamsters, gerbils, ferrets, and more
PetSmart’s Learning Center also provides free educational resources across a variety of species, covering topics from first-time setup guides to advanced health and wellness, written to help pet parents feel confident and informed at every stage of pet ownership.

Professional services for dogs and cats

PetSmart offers a full suite of in-store services designed to support the health, behavior, and wellbeing of your dog or cat, available at select locations.

Grooming Salon

PetSmart’s Grooming Salon is available at most locations and staffed by certified Pet Stylists who provide everything from bath and brush services to breed-specific haircuts, nail trims, ear cleaning, and de-shedding treatments. Every service is tailored to the individual dog or cat, and appointments can be booked in store or online. Whether your dog is due for their seasonal de-shed or your cat needs a professional brush-out, the Grooming Salon handles it. For a look at what professional grooming entails, the art of grooming your dog is a useful read.

Dog Training

PetSmart’s in-store Dog Training classes are led by accredited trainers using positive reinforcement methods. Classes are available for puppies, beginners, and more advanced skill levels, covering everything from basic obedience to specific behavioral goals. Training sessions are offered as group classes or private sessions at select locations. Dog Training points count toward your Treats Rewards balance. More on the approach in PetSmart Dog Training class is in session.

PetsHotel and Doggie Day Camp

PetSmart operates more than 200 PetsHotel boarding facilities located inside select stores. Dogs and cats can stay overnight in safe, supervised accommodations while their people travel, and dogs can join Doggie Day Camp for daytime play, socialization, and enrichment. PetsHotel stays and Doggie Day Camp sessions both earn points in the Treats Rewards program.

Shopping on your schedule

PetSmart is built around flexibility. You can shop however works best for you, and your rewards follow you across every channel.
  • In-store: Nearly 1,700 locations across the U.S., Canada, and Puerto Rico, staffed by knowledgeable associates who can help you find what you need
  • Online: The full product catalog available at petsmart.com, with your Treats Rewards account connected so points post automatically
  • PetSmart app: Browse, shop, track your Treats Rewards points balance, activate personalized offers, and manage your pet’s profile from anywhere
  • Same-Day Delivery: Select items available for same-day delivery in most areas, powered by DoorDash
  • Curbside Pickup: Shop online and pick up at your local PetSmart without leaving your car
  • Autoship: Set up recurring automatic deliveries for food, treats, supplements, and other essentials at your preferred interval. Earn Treats Rewards points on every Autoship order.

Treats Rewards: earning while you care for your pet

Treats Rewards is PetSmart’s free loyalty program, and with more than 80 million members, it’s one of the largest pet-focused loyalty programs in the country. It’s free to join, works across every channel and category, and rewards you for the things you’re already doing for your pet.

How it works

  • Earn 10 points for every $1 spent on products and services in stores, online, and through the app, including Autoship
  • Redeem 1,000 points for $2 in savings
  • Earn points on services too, including the Grooming Salon, Dog Training, PetsHotel, and Doggie Day Camp
  • Earn 2X points on every dollar donated to PetSmart Charities at checkout
  • Receive a special gift or discount during your pet’s birthday or Gotcha Day month
  • Earn bonus points for achieving Bestie and VIPP tier
  • Access member-only in-store pricing and personalized offers through your account

Membership tiers

Treats Rewards has three tiers, each with increasing benefits:
  • Member: The base tier when you join. Earns 10 points per $1 spent.
  • Bestie: Unlocked at $500 in annual spending. Earns an additional 2 bonus points per $1, plus tier events and early access to select sales.
  • VIPP (Very Important Pet Parent): Unlocked at $1,000 in annual spending. Earns an additional 4 bonus points per $1, plus all Bestie benefits and a special holiday gift.
Membership is free and sign up takes only a few minutes in store, at petsmart.com, or through the PetSmart app.

PetSmart Charities: making the world a better place for pets

PetSmart Charities, the leading funder of animal welfare in North America, is an independent 501(c)(3) nonprofit dedicated to helping pets in need find loving homes and supporting the people who love them. Since 1994, PetSmart Charities has partnered with local shelters and rescue organizations to bring adoptable pets into PetSmart stores, giving them a better chance to connect with families.
But the work goes beyond adoptions. PetSmart Charities invests in solutions that keep people and pets together by supporting programs that increase access to veterinary care, address pet food insecurity, and provide relief for pets and families impacted by natural disasters.By the numbers
  • More than 11 million pets have found homes through PetSmart Charities’ in-store adoption program
  • Every 38 seconds a PetSmart store is open, a pet is adopted
  • More than 400,000 pets find homes through the program each year
  • Over $600 million in grants have been awarded to animal welfare organizations since 1994
  • More than 90 cents of every dollar donated goes directly to programs
  • PetSmart Charities has received Charity Navigator’s four-star rating, the highest available, for 18 consecutive years, placing it in the top 1% of all rated charities

What PetSmart Charities funds

Beyond adoption, PetSmart Charities grant funding supports a broad range of programs:
  • Pet food security: Partnerships with Feeding America and Meals on Wheels to distribute pet food through local channels, supporting families who might otherwise face the painful choice of surrendering a pet they can’t afford to feed
  • Access to veterinary care: Funding to improve access to affordable veterinary services in underserved communities
  • Disaster relief & recovery: Emergency support for pets and families affected by natural disasters
  • Shelter and rescue grants: Direct funding to nonprofit and government animal welfare organizations across the U.S. and Canada

How pet parents can participate

PetSmart customers play a direct role in driving PetSmart Charities’ impact. Donations can be made at the pin pad at checkout, at petsmart.com, or through the PetSmart app, and Treats Rewards members earn double points on every dollar they donate. Treats Rewards members can also donate 1,000 points directly to PetSmart Charities during National Adoption Week events. In addition, PetSmart’s seasonal Chance & Friends stuffed toy collections provide a 10% donation to PetSmart Charities with every purchase.
Pet parents looking to adopt can find adoptable dogs, cats, and rabbits at in-store adoption centers in PetSmart locations across the country. Adoption events are hosted throughout the year, with National Adoption Week being the largest and most widely celebrated.

Expertise and education, built in

PetSmart’s associates are trained across product categories, services, and pet care topics, and the company’s Learning Center provides free, editorially reviewed care content for the most common species PetSmart serves. PetSmart's pet care standards are developed with input from a panel of veterinarians, and the Vet Assured program informs species-specific Care Guides to help ensure every pet is well cared for in stores and in their forever home. Whether a first-time fish keeper needs to understand the nitrogen cycle or a dog parent wants to know what’s in their pup’s food, the PetSmart Learning Center is designed to be a trusted, free resource a pet parent can bookmark.
The goal is simple: to help pet parents feel confident, informed, and supported at every stage of life with their pet.

What it all adds up to

A pet store that sells quality products is table stakes. What makes PetSmart different is the full ecosystem around those products: professional services that support your pet’s health and behavior, a loyalty program that rewards everything you already do, charitable work that extends PetSmart’s impact beyond any single transaction, and a commitment to education that helps pet parents make better decisions for the animals in their care.
Whether you have a dog who needs their first training class, a cat who’s overdue for a groom, a hamster who needs a better habitat, or a family thinking about adopting their very first pet, PetSmart is built to meet you where you are, and to be there for the long run.

Frequently asked questions

Is the Treats Rewards program really free?

Yes. There are no membership fees or hidden costs. You earn 10 points for every dollar spent, and 1,000 points equals $2 in savings. You can join in store, online at petsmart.com, or through the PetSmart app in just a few minutes.

Does PetSmart offer services for cats, or just dogs?

Both. The Grooming Salon serves cats as well as dogs, and cats can stay at PetsHotel overnight boarding facilities at select locations. Many of the Grooming Salon services, including brush-outs, de-shedding treatments, and nail trims, are available for cats.

Is PetSmart Charities the same organization as PetSmart?

No. PetSmart Charities is an independent 501(c)(3) nonprofit organization, separate from PetSmart LLC. It operates its own programs and grant-making and is funded by customer donations, individual and corporate gifts, and other contributions, not by PetSmart’s retail revenue.

Can I adopt a pet at PetSmart?

Yes, at most PetSmart locations. In-store adoption centers partner with local shelters and rescue organizations to showcase adoptable pets, including dogs, cats, and rabbits. Adoption events are hosted throughout the year, with the largest being PetSmart Charities National Adoption Week. The animals available and the adoption process are managed by the partner shelter or rescue organization, not by PetSmart directly.

How does Autoship work?

Autoship lets you set up recurring deliveries for any eligible product at a frequency you choose, such as every two, four, or eight weeks. You can pause, skip, or cancel at any time. Autoship orders earn Treats Rewards points just like any other purchase, and many Autoship orders qualify for free shipping.
Information in this article is not intended to diagnose, treat or cure your pet and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health-related advice concerning the care and treatment of your pet, contact your veterinarian.

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