Coupon Policy

Coupons are a great way to save even more when shopping with us, and it’s easy to use them at our stores. Coupons are accepted in our stores subject to our coupon policy and as required by law. PetSmart reserves the right to change our coupon policy without advance notice or advertisement.

When accepting coupons, we follow the guidelines below.

We accept:

• Physical manufacturer coupons with a scannable barcode
• PetSmart coupons (physical or digital) featuring a PetSmart trademarked logo with a valid number schema for the intended customer
• Valid self-printed coupons in black and white or color with scannable barcodes
• Physical competitor coupons for exact items sold at PetSmart stores, excluding free item coupons
• Coupons printed on PetSmart receipt from previous transaction
• Coupons at face value

We DO NOT accept:

• Coupons for items not purchased
• Coupons without barcodes
• Coupons that are expired or have a missing or invalid expiration date
• Fraudulent or invalid coupons
• Digital manufacturer or competitor coupons
• Rebates or vouchers
• Coupons that appear duplicated/copied, blurry, out of proportion or altered in any way
• Coupons from auction, selling or trading sites operating outside of the approval of PetSmart
• Both a ‘buy one get one free’ manufacturer’s coupon and a ‘buy one get one free’ PetSmart promotion/coupon for the same product in the same transaction
• Targeted coupons redeemed by someone other than the person listed on the coupon.
• Competitor coupons for free item, services, live pets or door buster deals (such as “while supplies last”)

The following terms apply to all coupons:

• Coupons must be presented during checkout, be legible and have a scannable barcode.
• Coupons are void if copied, scanned, altered, transferred, expired or prohibited by law.
• Coupons are valid one time only.
• One coupon is permitted per purchase unless otherwise stated by coupon.
• Coupons may not be valid with other discounts or offers.
• Coupons cannot be refunded or exchanged for cash, credit or gift cards.
• Individual coupon value cannot exceed the value of the item it is applied to.
• Qualifying items and items purchased must match the coupon description (brand, size, quantity, color, etc.).
• Coupon offers are while supplies last.
• Prices & selection of merchandise or services may vary and no substitutions will be offered.
• For ‘buy one, get one’ discounted offers, the discounted item is lowest priced qualifying item purchased.
• Coupons for services are subject to availability and space may be limited.
• Pet age, health & vaccination requirements apply for all services. At the sole discretion of PetSmart, some pets may not be permitted and breed restrictions may apply.
• We reserve the right to process coupons in any order. Transaction total is prior to taxes and after discounts are applied. Sales tax may be charged on pre-coupon price.
• Canada Customers: Sales tax, where applicable, is collected on the price net of coupon value.
• PetSmart follows all additional disclaimers as printed on the coupon.
• Terms & conditions of an offer are subject to change at the sole discretion of PetSmart.
• Other restrictions may apply.
• PetSmart reserves the right to accept, decline or limit the use of ANY coupon(s).
• Store Management, at its discretion, has the right to limit the quantity of coupons used for an item in a single transaction, by a single customer, or in a single day.

If you have any questions about our coupon policies or about any other aspect of our store, please ask to speak to a store manager, call our Customer Care team at 1-888-839-9638 or contact us via email.