Note: Hours for Services (Grooming, PetsHotel and Training) and Holidays may vary. Please see store details or contact the store for more information.
topSalon trainees become safety-certified bathers by learning basic anatomy & bathing at least 125 dogs.
Selected bathers attend classes & in-salon training where they learn to use grooming tools & how to groom specific breeds & styles.
Classroom grads move into the field & are supervised on the job by salon leaders as they work on 200 dogs.
Stylists in-training continue hands-on learning & evaluations until they become certified PetSmart Pet Stylists.
At PetSmart, we know the bond between a pet and a family is a powerful one, and we recognize the trust you place in us every time you walk through our doors. That’s why we’re always looking to create an even better, safer experience for your pets when they are in our care.
We now solely offer an Express Service for the following breeds: English Bulldogs, French Bulldogs, Pugs, Boxers and Boston Terriers (and any dog mixed with one of these breeds). These specific breeds are more likely to experience respiratory challenges, particularly in stressful environments, and for some dogs, this includes places like a grooming salon.
Our standard for these breeds features an uninterrupted service provided by a dedicated grooming professional, limiting the amount of time your pet will spend in the salon. When the groom is complete, your pet will be returned to you right away, so we will ask you to stay in or near the store during your pet’s appointment.
All groomers now perform a broader assessment of your pet at the time of check-in. We will closely observe pets for any combination of the following:
If your pet is showing any two of these behaviors, we will not be able to perform the service at that time. Pet parents are welcome to stay in the store with their pet to see if the behaviors pass after 15 minutes. If not, we will gladly reschedule the appointment at a less busy time or recommend a veterinarian who can perform the service.
PetSmart has installed cameras in all grooming salons to provide reassurance to pet parents that their pets will receive the best possible care from our highly skilled grooming staff. Video is used to assist in ongoing associate education, provide additional oversight and ensure that the quality of service meets PetSmart’s strict standards.
