Coronavirus Update: You and your pet's health are our number one priority

 

An Important Update Regarding PetSmart’s Response to the Coronavirus

Updated April 4

As we continue to monitor news and information surrounding the coronavirus, our highest priority remains supporting our associates and the people, pets and communities that rely on our stores. Our hearts continue to be with all those impacted, as well as those stepping up to care for others.

PetSmart has been designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country. And to help accommodate our customers’ needs and increased demands, we expanded our Buy Online, Pick Up in Store capabilities and launched a curbside pick-up program.

While we remain committed to keeping our doors open, we have adjusted our operations to help ensure our customers and associates stay safe. We reduced our store hours of operation. Temporary new hours are 9 a.m. ‐ 7 p.m., Monday through Saturday, and 10 a.m. ‐ 7 p.m. on Sundays. *

On March 21, we made the difficult decision to temporarily close our grooming salons out of concern for the safety and wellbeing of both our associates and customers. During this time, we redesigned how we operate our salons to deliver the best possible care and experience for everyone.

Because regular grooming is vital to the health of so many dogs and cats, and so many of our customers and associates have asked us to, we are re-opening our salons in select locations on Monday, April 6. We are unable to re-open in the remaining locations in accordance with government orders. We will continue to monitor all areas and adjust as appropriate. For more information, including details about stringent new measures that follow the social distancing and sanitary guidelines detailed by the Centers for Disease Control and Prevention (CDC), click here.

We increased the frequency of store cleanings, introduced new sanitizing practices and provided supplemental supplies to our store teams. Plus, we’ll continue to follow the steps below:

  • Cleaning and disinfecting all grooming tables, kennels, water/food bowls, Doggie Day Camp toys and grooming tools between every pet service
  • Sanitizing and cleaning all surfaces and playrooms every night
  • Changing air filters every week to maintain clean, healthy air in our Grooming Salons

We made the difficult decision to temporarily suspend all in-store adoption events. This does not impact our in-store PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers, and we will continue to work closely with local animal welfare organizations to help the pets housed in these centers find forever homes everywhere we can.

Our 56,000 associates have been working tirelessly to support pet parents and their pets and we sincerely appreciate their extra efforts during this time. We are continually amazed by their willingness to go above and beyond and are so grateful to have such a dedicated and compassionate team.

All of our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.

Additionally, we’ve waived our attendance policy, extended leave of absence and time off accommodations related to COVID-19, and will continue to fully support any associate who decides to stay home if they’re uncomfortable working.

For more detailed information, please visit our COVID-19 FAQs.

* Local laws may affect Sunday hours at certain stores. Check with your local store.

 

 

Read a message from our CEO

Dear friends & family,

We understand the growing concern surrounding coronavirus (COVID-19) across our communities, and our hearts go out to all those who’ve been impacted.

As pet parents, we understand you may have specific questions about how to keep your families safe, and we are here to support you every step of the way. PetSmart is working around the clock to ensure we’re able to provide the products and services you need, and to keep our customers, our associates, and the pets we love healthy and safe.

We love pets, and we’re passionate about the care we provide to them in our stores and throughout their lives. This means that every day, as part of our regular operations, our stores are cleaned and sanitized. Recently, we’ve increased the frequency of cleanings, and provided supplemental supplies to our store teams. As always, we provide hand sanitizer throughout all our stores for customers and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.

We will continue to refer to the Centers for Disease Control and Prevention, the World Health Organization and other public health agencies to determine the safest course of action for everyone who enters our stores.

We’re taking additional steps to keep pets and people safe in our Grooming Salons, PetsHotels and Doggie Day Camps. Our associates follow regular cleaning practices using a disinfectant formulated to kill coronavirus, among other germs. Plus, we’ll continue to follow the steps below:

  • Cleaning and disinfecting all grooming tables, kennels, water/food bowls, Doggie Day Camp toys and grooming tools between every pet service
  • Sanitizing and cleaning all surfaces and playrooms every night
  • Changing air filters every week to maintain clean, healthy air in our Grooming Salons

This situation continues to evolve quickly, and we will be monitoring it closely. Based on current guidance and our own standards and practices, we remain open for business and are committed to providing an outstanding experience for you and your pets.

To date, there is no evidence that companion animals or pets can spread COVID-19 (per CDC guidance). For the latest information about coronavirus and pets, we encourage you to visit the links below:

At PetSmart, everything we do is with a heartfelt commitment to bringing pets and people closer together. It’s our honor and privilege to serve you, particularly during challenging times, and we thank you for being at the heart of what we do.

Sincerely yours,

J.K. Symancyk signature

J.K. Symancyk
CEO, PetSmart

 


We're here for you

At PetSmart, everything we do is with a heartfelt commitment to bringing pets and people closer together. We understand the growing concern surrounding coronavirus across our communities, and our hearts are with those who’ve been affected.


We’re here for you.

We’re working around the clock to make sure we have the products and services you need, and to keep our customers, our associates, and the pets we love healthy and safe.


It remains our highest priority.

We’ve increased the frequency of store cleanings, introduced new sanitizing practices, and are supporting associates who do not feel well to stay home. We’ll continue to monitor this situation closely to ensure the safety of everyone who enters our stores. We love pets, and we’re passionate about the care we provide to them throughout their lives. It’s our privilege to serve you, and we thank you for being at the heart of what we do.

 

Due to concerns surrounding COVID-19, all PetSmart Grooming salons are temporarily closed, and new group Pet Training classes have been suspended until May 4.

 

Steps we're taking to keep pets and people safe

  • Following regular cleaning practices using a disinfectant formulated to kill coronavirus among other germs
  • Cleaning and disinfecting all grooming tables, kennels, water/food bowls, Doggie Day Camp toys and grooming tools between every pet service
  • Sanitizing and cleaning all surfaces and playrooms every night

 

 

COVID-19 and your pet FAQ

Can my pet be affected by the coronavirus (COVID-19)?

To date, the Centers for Disease Control (CDC) guidance is that there is no evidence that companion animals or pets can spread COVID-19. For the latest information about coronavirus and pets, visit resources published by the CDC.

Like you, we know that pets give us unconditional love and comfort, particularly during challenging times. Petting a dog or cat can help lower blood pressure and stress hormone levels. They are there for us and that’s why we are committed to doing the right thing to support pets and pet parents. Please note: It’s always advisable to wash your hands after contact with your pets and the CDC advises that people who are sick should restrict contact with their pets.

For more information.

COVID-19 and Animals (CDC)

Will my PetSmart be open during regular hours?

PetSmart has been designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country. And to help accommodate our customers’ needs and increased demands, we expanded our Buy Online, Pick Up in Store capabilities and launched a curbside pick-up program.

Certain unique circumstances may impact a small number of stores’ Sunday hours; in those cases, we will continue to monitor guidance and mandates from local authorities and public health agencies and keep you informed of any changes to our operations.

Will my pet supplies, including pet food, be available at PetSmart?

Like many retailers, we are experiencing a greater demand for certain products and slight delays on certain supplies. We are working around the clock to ensure we have the products and services you need. We appreciate your patience and apologize for any inconvenience.

You can also conveniently use petsmart.com or the PetSmart mobile app to buy online and pick up your order in store or have your order shipped directly to your home.

We currently expect online orders to be delivered within 3-5 days.

When you buy online, pickup in-store, you will receive email communications letting you know when your order will be ready.

How do I get the PetSmart app?

You can download the PetSmart app for free for iPhone and Android devices from your preferred app store.

How is PetSmart keeping stores clean during the pandemic?

Stores are being cleaned at an increased frequency and supplemental supplies have been provided to store teams. Stores, including the Grooming Salon, PetsHotel and Doggie Day Camp play areas are cleaned using a disinfectant formulated to kill coronavirus, among other germs.

Will PetSmart services like Grooming, Training, PetsHotel boarding, Doggie Day Camp and vet care still be provided?

Because regular grooming is vital to the health of so many dogs and cats, and so many of our customers and associates have asked us to, we are re-opening our salons in select locations on Monday, April 6. We are unable to re-open in the remaining locations in accordance with government orders. We will continue to monitor all areas and adjust as appropriate. To find out which salons will be open, please click here. Temporary new hours for most salons will be 9 a.m. ‐ 5:30 p.m., Monday through Saturday, and 10 a.m. ‐ 6:30 p.m. on Sundays. Please go online or call your local salon to confirm hours of operation. You can also book an appointment online or through the PetSmart mobile app.

New group Pet Training classes have been suspended until May 4. The majority of our PetsHotels, Doggie DayCamps and veterinarian services remain open.

Will events at PetSmart stores be canceled?

In accordance with the CDC guidance, we have canceled all upcoming in-store events, including Easter Bunny Photo Days. Services like PetsHotel boarding, Doggie Day Camp and vet care will remain open.

At this time, new group Training classes have been suspended until May 4, 2020. Please call your local store to inquire about the status of your current class or to book private classes or a class that begins on or after May 4, 2020.

Are pets still available for adoption at PetSmart stores?

We made the difficult decision to temporarily close our grooming salons and suspend all in-store adoption events. This does not impact our in-store PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers, and we will continue to work closely with local animal welfare organizations to help the pets housed in these centers find forever homes everywhere we can.

How are small pets like hamsters, guinea pigs, reptiles, birds and fish being cared for in PetSmart stores?

Just as we do at any other time, our trained associates and pet care experts provide constant care and attention for the pets in our stores.

How is PetSmart supporting employees?

We take the health and safety of our associates very seriously. As such, PetSmart has taken steps to ensure the safety of its 56,000 associates across the U.S., Canada and Puerto Rico by offering increased flexibility in scheduling and leaves of absence. We’ve also reduced the number and types of tasks required each day. Associates at PetSmart’s offices can work remotely, and any individual who is not feeling well is fully supported in staying home. All of our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.

How is PetSmart Charities helping during this crisis?

PetSmart Charities, the leading funder of animal welfare, has committed up to $1 million to support pets and people affected by COVID-19. These funds will support animal shelters caring for pets as well as helping people keep and care for their pets in the areas with the highest number of reported cases in the U.S. and Canada. For more information, please visit petsmartcharities.org.

How does Curbside Pickup work?

To take advantage of our Curbside Pickup, order online for in-store pickup. Then, once you arrive at the store parking lot, please call & select option "0" from the menu. Provide your name, make, model & color of your vehicle, and an associate will promptly bring your purchase to your vehicle.

 

COVID-19 and your pet Resources