Rated 3 out of 5 by 118
Rated 5 out of 5 by Jkrumm Very quiet after new impeller
Shortly after I bought my filter system, the bio wheel stopped spinning. It would work on and off so I figured I just wasn't cleaning it as frequently as I should or didn't have the water level high enough. But then there was a horrible grinding noise that only got worse after a thorough cleaning. I called the company and the gentleman was happy to help; after a couple questions he decided to send me a new impeller. I received it in just a few days and now the filter is quiet a mouse. I am not only happy with the product but the customer service as well.
As a side note, I very much wish that customers would troubleshoot and call the company to get help before leaving such negative reviews. It skews prospective customers' decision making when shopping for a filter system.
October 3, 2016
Rated 1 out of 5 by Juan Gonzalwz BioWheel Stop Working!
I bought the penguin filter for my 30 gallon aquarium a month ago, and my biowheel justo stopped working. This is a very poor filter I am very dissapinted, I had high expectation. I will never recomend this product.
September 26, 2016
Rated 1 out of 5 by Anna r Super quiet. It doesn't work!
I bought this filter a couple months ago.
It's dead. The power head just died.
I wish I had my receipt!
Who would think you would need it?
September 6, 2016
Rated 3 out of 5 by Boston Neely Noisy 350 B
Right out of the box impeller noise, and water noise from bio wheel. I have a pretty old emperor 400 and it is still quiet as a mouse. The baffling sytem for the bio wheels and the impeller are in desparate need of an upgrade. Very dissapointed
August 24, 2016